EOS R7 suddenly unresponsive

[lngndvs]

While connected by USB to a computer, my refurbished EOS R7, purchased from Canon  9 months ago, just stopped responding.  I have replaced the battery, twice.  Not much else to say.  On the offhand chance this is something I can deal with, I am posting to ask whether this is a familiar problem to anyone here, before sending for in-warranty service.

To restate: the camera is dead, as far as I can tell.  Nothing is happening. 

Alan D

[kvbarkley]

Have you tried a new cable?

[shadowsports]

Greetings,

Can you provide a little more detail about "just stopped responding"

With the camera disconnected from the cable does it turn on, take photos and function?

Do you have Wi-Fi enabled when it's connected to the computer via cable?  If so, that needs to be off.

Tell us about your batteries, memory cards and lenses.  Are any adapters in use?  We need more details other than "just stopped responding".

What were you doing when this happened?

Thanks  

[jrhoffman75]

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@lngndvs wrote:

While connected by USB to a computer, my refurbished EOS R7, purchased from Canon  9 months ago, just stopped responding.  I have replaced the battery, twice.  Not much else to say.  On the offhand chance this is something I can deal with, I am posting to ask whether this is a familiar problem to anyone here, before sending for in-warranty service.

To restate: the camera is dead, as far as I can tell.  Nothing is happening. 

Alan D

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Welcome.

Was it recognized by the computer and then not recognized?