EOS R7 Firmware Update Failing

[NYSW3636]

Hi - 

Brand new R7, went to update the firmware. Tried with a card, kept getting an error saying the file wasn't on the card. Tried the Utility from the PC, it tried to upload the update. On the camera, opening the firmware update in the settings shows "Update Firmware? 1.1.0 -> 1.2.0 EOSR7120.FIR" and freezes. Camera resumes normal operation when I replace the battery. Any suggestions to get it to update the firmware?

[Anonymous]

If all else fails, download a fresh copy of the firmware from the Canon support site and try again.

[shadowsports]

We've got 3 different people posting to the same topic.  For clarity, please start a new thread (your own) if you are having a issue updating your firmware.  Today we have reports from 2 users who have indicated a problem updating the firmware on their R7 to v 1.3.0.

We need visibility to help determine if the problem is with the update process or the download.  

Thanks in advance.

[niimantse7]

I started my own thread but there has been no response yet. My firmware update on the R keeps stopping at 81% with the error message “update file error. Check the memory card and reload the battery and try again”

Tried it countless times but still not working 

[shadowsports]

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@niimantse7 wrote:

I started my own thread but there has been no response yet. My firmware update on the R keeps stopping at 81% with the error message “update file error. Check the memory card and reload the battery and try again”

Tried it countless times but still not working 

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I've replied to your topic:

EOS R Firmware update error - Canon Community