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EOS R6 blank screen

abady
Apprentice

Canon R6 camera screen not working, camera did not fall to the ground

[Original non-English post replaced with user-supplied translation.]

4 REPLIES 4

Tronhard
VIP
VIP

Hi Abady and welcome to the forum:

While this is an international site, writing in script that most of us can't read is severely limiting your responses.  So, we welcome your inquiry, but can you translate this into English - even with Google Translate if necessary.

Thank you!


cheers, TREVOR

The mark of good photographer is less what they hold in their hand, it's more what they hold in their head;
"All the variety, all the charm, all the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris

Canon R6 camera screen not working, camera did not fall to the ground

IMG-20240903-WA0006.jpeg

Hazel_T
Product Expert
Product Expert

Hi abady,

I'm sorry to see the screen on your EOS R6 is not working. There aren't any settings that would cause the LCD to be fully blue like that. We would recommend loading different memory cards in the camera. Sometimes if a memory card is malfunctioning it can cause issues like this. If that doesn't resolve the issue then we would recommend loading a different battery in the camera. Sometimes if a battery is over or under powering the camera it can cause LCD issues.

If the issue continues after swapping out those pieces we would recommend sending the camera in for repair. 

The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020. 

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

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