EOS R50V Quick control dial malfunctioning

[Depressedsalmon]

Hello,

Just got this camera about a month ago in late September. Im running into a problem where the quick control dial when turned left, goes both left and right erratically even though I’m only turning left. A temporary fix I found is lifting up the dial a little bit with my finger nails and it works as should but will go back to the problem shortly after.

Obviously this is a problem because this controls the aperture control as well as navigating the menus.

I haven’t done any shots where dirt would seep in there, is this an issue that’s common or should I send it to canon to fix it? I imagine it would be under warranty

[jrhoffman75]

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@Depressedsalmon wrote:

Hello,

Just got this camera about a month ago in late September. Im running into a problem where the quick control dial when turned left, goes both left and right erratically even though I’m only turning left. A temporary fix I found is lifting up the dial a little bit with my finger nails and it works as should but will go back to the problem shortly after.

Obviously this is a problem because this controls the aperture control as well as navigating the menus.

I haven’t done any shots where dirt would seep in there, is this an issue that’s common or should I send it to canon to fix it? I imagine it would be under warranty

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One year warranty (assuming it was purchased new and isn't grey market). Register your product and request service.

[graciousgift315]

Experiencing the same issues above and will follow this advice. The problem started soon after I bought the camera and thought it was related to a Farmwear update as the problem coincided with the update soon after.