EOS R50 (black) Dial Mode and Power Switch Broken

[Chrispy]

Hello, I had my Canon EOS R50 (black color) that I bought exactly a year ago in my storage for few months and when I took it out, the mode dial and the power switch came off. I tried putting it back off and it didn't work. I can still manage to turn on the camera with a toothpick or something small and short and use the camera to its full capability. Is there anything I can do to fix this without service or do I have to go to the service?

[shadowsports]

Greetings,

Please review this KB and see if it applies to your camera.

https://www.usa.canon.com/support/canon-product-advisories/Notice-of-Free-Repair-Service-for-the-Mir...

Either way, you cannot fix this on your own.  Your camera will need professional service. 

[nilosree]

That link says my Canon R50's serial number's first two digits should be between 19 and 23. If mine starts with 23 is that fine? 

[shadowsports]

Your camera is affected by the notice.  You should initiate a repair request.

[nilosree]

I did, and when I submitted the request it said the repair fee is $0 and the shipping & handling is $0, but the shipping label they sent doesn't qualify for free shipping. What should I do? I don't think I can contact them anymore because it says my product isn't supported anymore.