EOS R5 becomes unresponsive

[Irv]

My Canon EOS R5 occasionally stops responding when I press the shutter.  I am focusing on subjects that are not too close for the lens, there is plenty of battery power, plenty of memory remaining, and I recently updated the software.  It just doesn't respond for a while, then it does. Once I had to turn the camera off for a few seconds then back on in order for it to work again.  Is this an indication I need to send the camera in for repair?

[March411 · Accepted solution]

Irv, you may want to give support a call and see if they have any information that could be helpful.

800-385-2155 or 800-652-2666

[Irv]

After the shutter failed a few more times, I took Marc's advice and called Canon. They recommended I send it in, which I did, following easy instructions they provided.  Service was very quick. Six days including shipping both ways. They determined the upper cover button was sticking so they replaced the upper cover assembly.

[March411]

Irv, glad it worked out! Six days, great turn-around.

From my perspective the Canon sales and support groups have always been a great resource and committed to total customer care.