EOS R5 Mark II - Adobe Lightroom errors

[mdougc]

In processing my photos in Adobe Lightroom Classic, some photos are rejected with the error message, "The file appears to be unsupported or damaged".

The Canon DPP app also rejects the photos, but the message only pops up for 2 seconds, so I can't exactly quote it.

What's happening?

[March411]

Are you running Canon DPP latest release - dppw4.19.10

https://app.ssw.imaging-saas.canon/app/en/dpp.html

[ebiggs1]

Agree my first guess is the R5 Mk II is new enough you need to have the latest software from Adobe and Canon DPP4. Adobe may be a little behind updating the raw file converter. If that's the problem they will soon I have no doubt.

[mdougc]

I checked before downloading photos. Every Canon and Adobe app is up to date.

[mdougc]

If so, Canon is also behind.

[Stephen]

Please check your EOS Utility & DPP again. The current versions very specifically mention support for the R5 Mark II

[ebiggs1]

"If so, Canon is also behind."

Most, not all but most, new model Canon cameras have a updated raw file. They all will need the very latest updates to their software otherwise the raw converters can not do the conversion. Raw files are not directly viewable as they are made and saved. You probably got a d/l link included with your camera to get the latest software.

[ebiggs1]

Adobe will inform you when there is an update to Lightroom.

[March411]

Canon DPP prompted me my software was up to date when I checked help/check for updates. It displayed version  dppw4.18.10 and stated the software was current.

The update function in the software has never really worked properly. If you don't have dpp 4.19.10 then download it and update manually, that's what I had to do to get the software current.

Here's the link again:

https://app.ssw.imaging-saas.canon/app/en/dpp.html

[p4pictures]

Check the version of DPP you have.The version that is needed to support EOS R5 Mark II is 4.19.10 or later. 

I have seen a situation where an older version of DPP didn't find any updates eve though I knew this new v4.19.10 was available and I was using 4.18 at the time.