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EOS R5 Mark II - Adobe Lightroom errors

mdougc
Enthusiast

In processing my photos in Adobe Lightroom Classic, some photos are rejected with the error message, "The file appears to be unsupported or damaged".

The Canon DPP app also rejects the photos, but the message only pops up for 2 seconds, so I can't exactly quote it.

What's happening?

mDougC
Avid Wildlife photographer - EOS R, R5, R5 Mark II, many lenses, LR Classic, Topaz, necessary gadgets
13 REPLIES 13

March411
Rising Star

Are you running Canon DPP latest release - dppw4.19.10

https://app.ssw.imaging-saas.canon/app/en/dpp.html

 


No trees were destroyed in the posting of this message. However, a significant number of electrons were terribly inconvenienced.
Marc
Windy City

R3 ~ R5 ~ R6 Mk II ~ R50
Adobe and Topaz Suite for post processing
My Online Gallery

I checked before downloading photos. Every Canon and Adobe app is up to date.

mDougC
Avid Wildlife photographer - EOS R, R5, R5 Mark II, many lenses, LR Classic, Topaz, necessary gadgets

Check the version of DPP you have.The version that is needed to support EOS R5 Mark II is 4.19.10 or later. 

I have seen a situation where an older version of DPP didn't find any updates eve though I knew this new v4.19.10 was available and I was using 4.18 at the time.


Brian
EOS specialist trainer, photographer and author
-- Note: my spell checker is set for EN-GB, not EN-US --

You are right! I wish Canon would fix the bugs in that web site.

Anyway, the newer version did not help.

mDougC
Avid Wildlife photographer - EOS R, R5, R5 Mark II, many lenses, LR Classic, Topaz, necessary gadgets

ebiggs1
Legend
Legend

Agree my first guess is the R5 Mk II is new enough you need to have the latest software from Adobe and Canon DPP4. Adobe may be a little behind updating the raw file converter. If that's the problem they will soon I have no doubt.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

If so, Canon is also behind.

mDougC
Avid Wildlife photographer - EOS R, R5, R5 Mark II, many lenses, LR Classic, Topaz, necessary gadgets

Please check your EOS Utility & DPP again. The current versions very specifically mention support for the R5 Mark II

Stephen_1-1724340859821.png

 

Stephen_0-1724340766264.png

 

You are right! The "Check for update" in the app did not find an update. I wish Canon would fix the bugs in that web site. This is one of several.

Anyway, the newer version did not help.

mDougC
Avid Wildlife photographer - EOS R, R5, R5 Mark II, many lenses, LR Classic, Topaz, necessary gadgets

You are labeled "Moderator", so I am guessing that means you are somehow officially connected to Canon. Therefore I am posting my update to you.

I downloaded the photos again, but instead of using the EOS Utility, I plugged the memory card directly to the computer. The corrupted photos loaded to Lightroom with no corruption error messages.

This leaves me with several possibilities for faults:
1. the cable is bad - but I have had no problems at all with other cameras.
2. the camera firmware - the read/write/xmit may be bad.
3. the EOS Utility - handler bug

Can you suggest a next step? Note that there is another post on this site with someone else reporting a similar experience.

mDougC
Avid Wildlife photographer - EOS R, R5, R5 Mark II, many lenses, LR Classic, Topaz, necessary gadgets
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