EOS R5 Mark II - Adobe Lightroom errors

[mdougc]

In processing my photos in Adobe Lightroom Classic, some photos are rejected with the error message, "The file appears to be unsupported or damaged".

The Canon DPP app also rejects the photos, but the message only pops up for 2 seconds, so I can't exactly quote it.

What's happening?

[March411]

Are you running Canon DPP latest release - dppw4.19.10

https://app.ssw.imaging-saas.canon/app/en/dpp.html

[ebiggs1]

Agree my first guess is the R5 Mk II is new enough you need to have the latest software from Adobe and Canon DPP4. Adobe may be a little behind updating the raw file converter. If that's the problem they will soon I have no doubt.