12-12-2015 05:37 PM
I can no longer transfer photos from camera to computer. I used to be able to but something happened. I can't even seem to transfer using card reader either. Any suggestions?
12-12-2015 06:06 PM
If card reader doesn't work its probably a computer problem (unless camera is doing something weird to card).
What type computer and opering system i.e. Windows or Mac and which version of OS?
Can you see photos on camera using playback function? (Blue arrow.)
12-12-2015 08:12 PM
I cxan see photos on camera using playback button. Also when I am importing photos from my EOS Rebel T3 it works just fine. I just have a problem importing from the EOS Rebel. I have a Toshiba Satellite C55-A with a Windows 10 home OS.
12-12-2015 10:46 PM - edited 12-12-2015 11:58 PM
It comes up with some regularity in this forum that early Rebels used a file transmission protocol that is only weakly supported by modern operating systems. However, in some cases the camera can apparently be told to use a newer protocol. I've never found a way to do that on my XTi (EOS 400D), but then I haven't tried very hard. Some who read this will know what I'm talking about and can probably help you out.
Or just buy a card reader; it's really the best solution.
Actually, I see now from your original post that you have tried a card reader without success. That's a bit more puzzling, since it's very uncommon for a card reader not to work correctly.
12-12-2015 06:10 PM
Hi!
Welcome to the Canon Forums and thanks for your post!
The "DS 6040" is a branding you may see on the bottom of the camera; however, it is not the model name. You can find the model name at the badge on the front of camera, and may say something similar to "EOS Rebel." What is the model name of the camera you have?
Also, which version of Windows or Mac is in use?
12-12-2015 08:08 PM
Windows 10
Canon EOS Digital Rebel
12-12-2015 11:20 PM
12-13-2015 02:18 PM
My communication is set to PTP. I ordered a more expensive card reader and also bought a new software program for updating all of my drivers. i can now read the card using the reader but still am unable to use USB cord to directly transfer from camera to computer. Thanks anyway.
12-13-2015 03:00 PM
When the camera is connected via USB, does Windows even see it as a USB device? Also, you want to try to do a Windows upate while the camera is plugged into the computer.
12-13-2015 03:53 PM
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