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Canon T5i custom white balance is green

Billanin
Apprentice
We purchased several t5i bodies to be used for professional portraits. I have one body that when performing a custom white balance the camera goes very green. It takes several attempts to get neutral which is something I have never experienced with a Canon product. The T5i is being used with Alien Bees in a professional setting, using an 18% target.

I suspect it is a defect with the camera.

Suggestions? Anyone else have this issue?
3 REPLIES 3

hsbn
Whiz

Check to see if you have any white balance shift (not sure if there is an option for this on the Rebel),  2nd what is your 18% target? Grey card? is it filled the center of the frame?

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Weekend Travelers Blog | Eastern Sierra Fall Color Guide

You cannot shift the balance on a rebel. The 18% target is a custom target we use for all of our cameras. In total we have over 60 Canons in the field. Yes - card is always framed full.

What is adding to the complexity of this issue is the fact that this is not consistentyly reproduciable. 

 

Alien Bee's and a T5i.   Interesting combination for sure!

I would say you answered your question, the camera is faulty.

EB
EOS 1DX and 1D Mk IV and several lenses!
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