Canon Rebel T3 Trouble

[katherinetori]

I recently took pictures at a friends wedding, but when I turned the camera back on the pictures were not showing up. The camera acknowledges that there were pictures taken because the counter skips from 1274 to 1395, but no matter what I do I cannot find the actual pictures. Is there any way to get them back? I've tried plugging it into my computer and that did not help either. I would be sick if these pictures were lost completely.

Any suggestions?

[Waddizzle]

Remove the memory card, and try to read it directly with a laptop or PC.  If at all possible, do not put that card back in the camera until you have recovered your pictures.  Use another card, and format it in the camera.  It helps to spare cards.

[katherinetori]

I tried that as well and the pictures still are not showing up.

[Waddizzle]

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@katherinetori wrote:

I tried that as well and the pictures still are not showing up.

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Are you saying that no files can be found?  What tool, or program, are you using to read the memory card in your computer?  I suggest using file reader, like Windows Explorer.

What do you see?  Can't you see the same folder names as you see when the memory card is in the camera?  Are you shooting as JPEG or RAW files, default is JPEG?

Be aware that some default Operting System settings can hide certain file types, like RAW, from the user.

[katherinetori]

I have a Macbook Pro. I've just been putting the memory card into the card reader slot on the side of the computer. I've been shooting in JPEG. The folder "DCIM" comes up, and when I click on it another folder "100 Canon" come up with photos that were previously taken, but the photos from the wedding are not. There is a folder titled "MISC" but when I open it there is nothing inside. I'm not very experienced with the camera yet, so I don't have any other type of program other than what came with my computer to view them.

[Waddizzle]

Are you certain that the images were saved as JPEG?  Have you tried to "Import" any photos from the camera using the EOS utility?  It is more likely that the files are there, but the OS is not displaying them to you because of the file types, than it is for the files to simply disappear for no apparent reason.

Was the camera malfunctioning when the photos were taken?  Didn't the camera show previews after every shot?

[katherinetori]

Yes, it showed a preview of each of the pictures after they were taken. I just connected my camera back to my computer using the cord, but it's still not showing any new images. I just took a random picture, not changing any settings, and that image was retained, so I am unsure how to check for the image type on my computer, or how to make other types available to be seen?  

[Waddizzle]

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@katherinetori wrote:

Yes, it showed a preview of each of the pictures after they were taken. I just connected my camera back to my computer using the cord, but it's still not showing any new images. I just took a random picture, not changing any settings, and that image was retained, so I am unsure how to check for the image type on my computer, or how to make other types available to be seen?  

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The proper way to connect and download pictures from the camera to a computer is to use the Canon EOS Utility.  Do you have it installed?  Once you connect the USB cable, then you should turn on the camera and wait up to a minute for the EOS Utility to start up.

[katherinetori]

I opened the EOS Utility, but the pictures I took did not show up.

[Waddizzle]

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@katherinetori wrote:

I opened the EOS Utility, but the pictures I took did not show up.

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I am uncertain as to what exactly you mean.  If you open the EOS Utility, the pictures do not "show up" until it connects to your camera, and you initiate a download.  Even then, if you do not have "previews" enabled, you will not see any images.