12-03-2023 09:12 PM - edited 12-03-2023 09:16 PM
I damage the eyecup structure that holds it with the body when I was travelling. The structure with the screw was broken and the eyecup is not firm anymore. Is this possible to be repaired? 😞
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12-03-2023 10:29 PM - edited 12-03-2023 10:35 PM
Greetings,
Sorry this has happened. This appears repairable, but its not going to be inexpensive. This portion of the eyepiece is part of the top assembly. If you have a Carepak thats a plus. Next step, register your product in MyCanon, open a support case and you'll get an estimated cost for repair. The camera will need to be inspected.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
12-03-2023 10:29 PM - edited 12-03-2023 10:35 PM
Greetings,
Sorry this has happened. This appears repairable, but its not going to be inexpensive. This portion of the eyepiece is part of the top assembly. If you have a Carepak thats a plus. Next step, register your product in MyCanon, open a support case and you'll get an estimated cost for repair. The camera will need to be inspected.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
12-03-2023 10:48 PM
Thank you very much for your reply. I will contact Canon support and see how it goes.
12-04-2023 10:06 AM - edited 12-04-2023 10:07 AM
Hope it works out. Here is a better angle. Following the lines of the body, its not the top, but the back of the body that will need to be replaced.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
12-04-2023 10:16 AM
I now understand. Thank you very much!
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