Canon R6 Touchscreen Not Working

[Tove1]

I cant use my lcd screen on my new R6. I try to touch it to change focus or settings, but it do not respond. 

[Tronhard]

OK, thanks for explaining the context.  That helps as we don't know you or  your experience. 🙂

What I would suggest is going through the menu and doing a factory reset to see if something, somewhere is making life difficult for you.  That's always a good place to start from to trouble shoot and then we can all start from a common base.

If you complete that OK, try the screen again and if not try setting the touch screen options in the menu as referenced.  If you can't get it to work, and you are in the US, you can call 1-800-OK-CANON to talk to the tech support folks.

[Tove1]

I was thinking of resetting my camera to factory settings, as my last option.  But just wanted to make sure there was nothing else I could do that I had missed out on. Yes, I am in US:-))

Thank You:-))

[Tronhard · Accepted solution]

OK, definitely do the reset and see how you go.  If you deliberately already made changes you may inadvertently have locked something out.  Let's see how that goes and let me know.

If you consider one of the posts to have helped you to get things sorted, and don't want to keep getting posts, please select the appropriate post as a resolution.

[shadowsports]

Greetings,

Look at Wrench Menu 4.  I suspect you have the touch function checked.

Canon : Product Manual : EOS R6 : Multi-Function Lock (start.canon)

[Tronhard]

Agreed with you there Rick.

[Tove1]

I did the reset and nothing changed. I think the screen is not working at all. I will return the camera. 

Thank you:-))

[Tronhard]

Why not give tech support a call on 1-800-OK-CANON, you have nothing to lose and they may be able to expedite a return for you if necessary.   Sorry I could not be more helpful, good luck!

[Tove1]

I tried that, not solving the problem😔

Thank you:-))

[Tronhard]

You're most welcome! 🙂  The R6 is an awesome camera, I have two of them and never had a problem - which may not make you feel better, but may give you enough comfort to try another unit of the same type.

[shadowsports]

Geetings,

Do we know what lens, SD Card and firmware he is runnng?  I know defects are possible, but they are typically few and far between.