Canon R6 Mark II LCD screen went black! HELP!

[bmstohlman]

Help!! In the middle of a session, my LCD screen went black. You can tell it is still lit up, but it is just black. I’ve tried resetting my camera settings. I made sure nothing was blocking the sensor. I tried switching settings, pressing info, etc. but it is still doing the same thing. I’ve turned it off multiple times. Tried different batteries. Different lens, etc. The view finder is working perfectly fine. Just not the lcd screen. 

[Anonymous]

If you have reset the camera settings and custom functions to default and it still doesn't work, it looks like it needs to be repaired. It should be under warranty then.

[bmstohlman]

I went ahead and reset every setting on the camera and it didn’t fix it. 

[bmstohlman]

Unfortunately I made a mistake and didn’t realize I wasn’t buying from canon and so it’s not under warranty. 

[Anonymous]

I would send it to Canon for warranty repair.

[bmstohlman]

Unfortunately I can’t do that. I didn’t realize I was purchasing it from an unauthorized dealer for canon and so it doesn’t have warranty 😕 

[Danny]

Thanks for joining the conversation, bmstohlman!  Our EOS support team might still be able to help you out.  If you're in the United States, call them at 1-800-OK-CANON (1-800-652-2666) and we'll be glad to figure out a solution for you.  They're open weekdays and Saturdays.

Hope to talk to you soon!

[bmstohlman]

Okay, I will try giving a call. Thank you!