02-20-2022
11:45 AM
- last edited on
08-26-2022
08:48 AM
by
Danny
Anybody else having this problem with the Canon R6 freezing up. It usually starts with the camera not focusing. Its also becomes none responsive to mode changes. The on/off button doesnt work. Opening the battery door shuts it off... but still doesn't fix it. Pulling the battery out usually fixs the problem right away. But again... not always and sometimes it take a few battery removals to get it back up and running.
This has happened while shooting both photo and video. It happens with different lenses. It happens with different memory cards. I can't recreate the problem on command. The camera works 99% of the time. But at least once a wedding shoot, over the period of 6 hours, It freezes up!
In the video below... I was attached to the Ronin gimbal. But it's happened just shooting photos and without the gimbal. Plus, when I open the battery door and try and turn the camera on/off... it still doesn't work. Has nothing to do with that.
I was on firmware version 1.4
I updated the firmware this week to version 1.5.0.
This problem has been happening for a long time... 8 months. Camera is less than a year old.
Again, at last nights wedding... it froze.
Here is a video that I recorded when it happened.
1. Focus isn't working. Both back button and touch.
2. Display freezes up. You can still see the audio working.
3. On/off doesn't work.
4. open battery door... nothing works.
5. Pull Battery
10-22-2023 11:00 AM
Not focus stacking. I use back focus button, but that should not matter. I have seen the camera freeze under different situations. One of ths stituations is when the subject is being tracked. Even before the shutter button is used to take images the camera is frozen. I have lost a few shots because camera refused to work at the time I needed it badly.
10-23-2023 09:18 AM
I don't believe it is a "buffer" issue if I am not taking pictures. It freezes up when I am simply pressing the shutter button half way to focus for 3-4 seconds, waiting on the right time to take a picture. I use SanDisk 200MB/s cards, 3 rated. They are plenty fast for pictures or shooting 4k video.
10-23-2023 10:19 AM
This video really describes how the freeze happens. I do not use live view, the experince is the same using EVF.
10-23-2023 10:29 AM
If you're having a problem with your camera, we highly encourage you to send your camera, along with any accessories - including the lens(es), card(s), adapters, batteries, etc. that you're using when the phenomenon happens, so that our trained technicians can evaluate your entire setup to try to replicate the issue and get to the bottom of this.
Start the process within your My Canon Account at canon.us/account
11-01-2023 07:46 AM
I had this issue up to four times a day. My R6 also had an issue where IBIS would distort a photo in odd ways, resulting in part of the image as out of focus in the focal plane, as confirmed by Canon. After sending the camera in twice, Canon notice I was using Servo focus mode for static compositions.
I since have switched to using One Shot mode for most of my images, but do use servo mode for sports.
R6 lockups may have several causes, as evidenced in this thread, and there may not be a correlation between lockups and using Servo mode. But thankfully, I have not experienced a lockup in many months.
11-01-2023 09:11 AM
I have two R6s and both have this same exact problem. Sending in cameras for repair means that I cannot work.
11-01-2023 09:36 AM - edited 11-01-2023 09:38 AM
There are certainly a few options for that Send in one camera at a time. Rent a second body for a short period of time while the repairs are being performed. Buy a new camera and sell one of the older ones when it comes back. The turnaround time for repairs is pretty quick, especially during the winter months.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
11-01-2023 12:17 PM
Although I sent my camera body in twice and Canon diagnosed the focus issue, they did not perform any repairs on my camera body. Their recommendation was to limit the use of Servo mode, which I had as a default for all shooting. Perhaps as a beneficial side effect of not using Servo mode, my camera no longer locks. up.
Interestingly, as to the focusing issue, they did diagnose and repair my RF to EF adapter, which they said contributed to the focusing problem.
11-01-2023 06:09 PM
Tseager. My camera has frozen up 4 or 5 times. As a wedding photographer, when my camera freezes up, it is never a good time. But it has never frozen up in servo mode. I only use servo when the wedding party is walking up the aisle.
11-19-2023 09:23 PM
Same. And it happened during the grand exit at a wedding....right at the kiss. Fan.freaking.tastic.
I have done all the trouble shooting, now will need to call canon tomorrow to figure this out. I cannot be down a camera. Regretting moving from the MkIV to this one now.
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
09/26/2024: New firmware updates are available.
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