Canon R6 Freezing Up Intermittently

[llehmann]

Anybody else having this problem with the Canon R6 freezing up. It usually starts with the camera not focusing. Its also becomes none responsive to mode changes. The on/off button doesnt work. Opening the battery door shuts it off... but still doesn't fix it. Pulling the battery out usually fixs the problem right away. But again... not always and sometimes it take a few battery removals to get it back up and running. 

This has happened while shooting both photo and video. It happens with different lenses. It happens with different memory cards. I can't recreate the problem on command. The camera works 99% of the time. But at least once a wedding shoot, over the period of 6 hours, It freezes up!

In the video below... I was attached to the Ronin gimbal. But it's happened just shooting photos and without the gimbal. Plus, when I open the battery door and try and turn the camera on/off... it still doesn't work. Has nothing to do with that.

I was on firmware version 1.4
I updated the firmware this week to version 1.5.0.
This problem has been happening for a long time... 8 months. Camera is less than a year old.

Again, at last nights wedding... it froze. 

Here is a video that I recorded when it happened.
1. Focus isn't working. Both back button and touch.
2. Display freezes up. You can still see the audio working.

3. On/off doesn't work.

4. open battery door... nothing works.

5. Pull Battery

[Waddizzle]

“  I use different memory cards... never had a problem with my Sony cards. 
This has been going on for over a year...  “

Really?  What makes you so certain that your Sony cards are not the issue.  YouTube content creator Tony Northrup made a video a few years ago about his bad experiences with Sony SD cards failing at a rate many times higher than other brands.  I hope you are not buying memory cards on Amazon.

BTW, your R5 issues are off-topic in a thread about R6 issues.  

[llehmann]

I exclusively use my Sony cards in my R6MII... so they are not an issue for me. That's not saying they're isn't a problem with Sony cards. Just not in my experience with my cameras.

You are absolutly right about being off topic... let's keep it about the R6 as mentioned.

[ehost]

I agree, but if you notice, this thread has been around since mid 2022 and still there are new models (Mark II) rolling out with the same latent defect. Canon is actively ignoring the issue while at the same time they are hoping it will just go away. This happens as people is losing money with days we can't work due to lack of equipment while is is being "repaired" or replaced or whatever. 

[DhandaNot]

In my experience with the freeze on R6, I find it happens not while frames are being clicked, it generally happens when the subject is being tracked and I am waiting for the right moment to click. It is before or when the moment arrives I find the camera is frozen and I have missed the shot. This proves that it has little to do with the SD cards.

[JAYSTATON]

It happens on mine when taking photographs.  When I hold the shutter release down for 3-4 seconds, my R6 stops.  The live view stops on the subject I was fixed on, and the only was to fix the issue is to take the battery out, and reinstall it.  But by then the couple has already kissed.

[llehmann]

Well... as the original creater of this thread, I should comment. 

I have not had any problems with my R6MII... lucky me! 🙂

I haven't had problems enough to comment on with my original R6 over the past year. I am currently on V1.6.0

Don't know if it was a change of firmware, batteries or SD cards? Knock on wood it stays this say. 

Best of luck to you all still getting this problem! As a wedding photographer/videographer, there are times where images/videos are critical and you need your equiptment to work. You can't buy back the "Moments that Matter"! (Photography)  Shout out to my company there! haha 🙂 

[jmontygo]

I’m convinced now.  I just got my camera back from Canon and it was identified as a bad circuit board and it was replaced.  I field tested my camera yesterday and put it through heavy work.  So far no freezing.  In my case everything mentioned in this thread failed for me and while appreciating the advice nothing worked.  I believe this is some sort of factory defect and I’m disappointed I had to fork out close to $500 to repair my camera that was just purchased in Feb 2022.  

[Waddizzle]

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@JAYSTATON wrote:

It happens on mine when taking photographs.  When I hold the shutter release down for 3-4 seconds, my R6 stops.  The live view stops on the subject I was fixed on, and the only was to fix the issue is to take the battery out, and reinstall it.  But by then the couple has already kissed.

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That sounds exactly like what is supposed to happened when the buffer fills up, especially with a slower memory card.  The camera stops until the buffer clears.  

I have yet to read anything from anyone chiming in that does not sound like their issue is either bad memory card, wireless interference, or just simply operator error.  

Filling up the buffer and locking up the camera would qualify as operator error.

[DhandaNot]

Not in my experience. I have experienced most of my freeze event when I am just focus tracking the subject, without any images being clicked and stored to Memory card

[JAYSTATON]

While you are focus stacking, are you keeping your live view on, and pressing down the shutter button?  I am convinced it has to do with holding the shutter button halfway down to focus and keeping it down.