Canon M50 Mark II Display issues

[AlphaWolfGaming]

I bought this camera for streaming and other recording purposes. unfortunately, it is not working out how i was hoping at this point. I can not figure out the settings to work so that the camera display will not shut off unless i choose. I automatically shuts off at 30 minutes or less depending on what its set at and there is no disable option for it. I've tried everything I can, or have reserached, but can't figure anything out. Is there any possible way to keep this from happening, so that not only can I stream games without this problem, but so i can also be able to record videos elsewhere for longer than 30 minutes. that was the whole point of me buying this to begin with

[Anonymous]

How are you connected to your computer, Wi-Fi, USB, HDMI? Are you using Canon's Webcam Utility? The recording time limit is limited to 30 minutes, there is no way to change that for in camera recording. When live streaming, are you also using the camera to record at the same time?

[AlphaWolfGaming]

I have it connected with Elgato Cam Link with hdmi. I use OBS not webcam utility. I was going through webcam utility and first thing i noticed is having to pay for it to benefit, but there isnt many settings i can use to help

[Anonymous]

Are you recording in the camera while streaming?

[AlphaWolfGaming]

no

[Anonymous]

What shooting mode is the camera in during streaming? Are you getting any over-heating indication which would limit the streaming time?

Are any power saving settings turned off in the menus?

[AlphaWolfGaming]

I'm still insanely new to cameras. How would I know of overheating indications. The camera never seems hot or shows anything on the screen. And as far as the modes, i have tried a few different ones. but all do the same thing. the problem is too, most of the videos and things i have seen for help online is all over 2 years old so its hard to gauge the changes since i havent figured it out still

[Anonymous]

It would show on the screen if over-heating. I don't have any other suggestions as to why the screen shuts off after 30 minutes during streaming. It will stop recording after 30 minutes, as that is built into the camera. You didn't say whether you have any power saving settings set in the menus.

[AlphaWolfGaming]

Never saw anything showing it is overheating. the power saving settings i have viewfinder disabled, auto power off disabled, and display off i have tried all options but there is no disable for that. max is 30 min, which is what is causing the issue. no idea how i can fix that or figure out a setting to counter that. i had figured that if it was seeing movement within the screen that it would keep it on but nope

[Hazel_T]

Hi AlphaWolfGaming,

I see in the other replies you are using an HDMI cable. Unfortunately the EOS M50 Mark II is not able to continue HDMI output beyond 30 minutes. When it reaches that point the camera will stop the output and it would need to be taken out of sleep mode to start the output again.

You are able to continue passed the 30 minute mark using an USB connection and the EOS Webcam Utility. That output is able to continue as long as the camera has power. If you would like to try that software it is available HERE. Once you are on the web page click on the Software & Drivers button and the current version is EOS Webcam Utility Pro 2.0.30. Once that is installed connect the camera and computer directly with a USB cable, open your streaming or conferencing service, and when you go to select the camera you will have the option for EOS Webcam Utility. Select that and it will start using the video feed from the camera.