Canon EOS RP live view flickering

[micahpaninga]

 

Hello

Brand new Canon EOS RP was working fine until a few moments ago when the screen started flickering.

This happened at home, and I saw the exact moment it started. Camera was connected to PC and the EOS utility app open.

Any idea what could have cause this?

[deebatman316]

Does it do this when not connected to the computer.

[micahpaninga]

Also does this when not connected to the computer since after the first time. Does this with lens attached or detached.

Reset all settings but no difference.

Can record videos (looks like recording in total darkness and can barely make out light bulbs), but wont take photos when shutter button pressed. Attempted adjusting ISO, no difference.

-Micah
Bodies: EOS RP
Lenses: RF 24-105mm f/4-7.1 IS STM

[jrhoffman75]

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@micahpaninga wrote:

Also does this when not connected to the computer since after the first time. Does this with lens attached or detached.

Reset all settings but no difference.

Can record videos (looks like recording in total darkness and can barely make out light bulbs), but wont take photos when shutter button pressed. Attempted adjusting ISO, no difference.

-Micah
Bodies: EOS RP
Lenses: RF 24-105mm f/4-7.1 IS STM

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Probably won't work, but you can try tis.

1. power off camera.

2. remove battery, lens and card.

3. power on camera and cycle shutter button a few times

4. reassemble and see if it is improved.

If not you need to register your product (if you haven't already) and contact Canon for support.

On-line Product Registration for Your Canon Product

[micahpaninga]

Greetings jrhoffman75,

Followed the above steps. Flickering decreased for a short moment but returned to previous worse state after turning off and on.

[jrhoffman75]

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@micahpaninga wrote:

Greetings jrhoffman75,

Followed the above steps. Flickering decreased for a short moment but returned to previous worse state after turning off and on.

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I wasn't optimistic, but sometimes that process can drain off a retained charge. Sounds like you need to contact Canon for repair.

[micahpaninga]

Roger that. Thank you.

[shadowsports]

Greetings Micahpaninga,

For our knowledge, where was this camera purchased from?

Please ensure you are using a Canon OEM Battery.  Also what brand and model is your SD Card?  It should be full size not micro SD or adapted.  Do you have another one you can test with.  

[micahpaninga]

Greetings shadowsports

Camera was purchased in Nigeria as brand new, for office use. Trying to get specific store details from procurement department.

Canon OEM battery attached.

Card is Sandisk (32GB), full size. Attempting to get another to test with.

Followed jrhoffman75's step by step instruction above and flickering decreased for a short moment.