Canon Connect Keeps Stopping

[DennisP1]

I am trying to connect my new EOS 90D to my Android phone via bluetooth through Canon Connect. Everything works fine until I get to the step on the camera "Pair via Bluetooth" and then Canon Camera Connect instantly stops and gives me the message: "Camera Connect keeps stopping." I have uninstalled app several times, rebooted camera, etc. No luck.

[Waddizzle]

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@DennisP1 wrote:

I am trying to connect my new EOS 90D to my Android phone via bluetooth through Canon Connect. Everything works fine until I get to the step on the camera "Pair via Bluetooth" and then Canon Camera Connect instantly stops and gives me the message: "Camera Connect keeps stopping." I have uninstalled app several times, rebooted camera, etc. No luck.

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Have the camera "forget" all Bluetooth connections.  You want to use the default camera name for the initial connection.

[DennisP1]

OK. I am not entirely sure how to do that, however. I can get it to connect via wifi. Perhaps I should disable wifi before proceeding with Bluetooth?

[Waddizzle]

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@DennisP1 wrote:
OK. I am not entirely sure how to do that, however. I can get it to connect via wifi. Perhaps I should disable wifi before proceeding with Bluetooth?

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Good idea.  Perhaps you should try that.  The camera can only use one method or the other.  It cannot switch back and forth on its' own, which is actually a good thing.

[Nick2020]

Hi DennisP1,

Going along with what has already been discussed, the camera's Bluetooth capabilities will not allow a wireless connection with a smartphone or other wireless device. It's just a convenient way to go through the initial setup,

The actual wireless communication is done through the Wi-Fi protocol, but you don't need wireless access to the internet to make it work. Instead the camera creates a network of sorts that certain devices, like smartphones, can join.

[DennisP1]

OK. Thanks for the responses. Not sure I understand all the technology involved but I will try to use this in the field when I am not connected to wifi and see how it works. Really appreciate everyone's help!