Canon Camera Connect Doesn't Work on Iphone 7 with EOS 77D

[jskirwin]

I have followed the steps to enable the camera as a wifi hotspot and join the network, but Canon Camera Connect doesn't recognize the connection.Stepping through the manual connection doesn't lead anywhere.

I have deleted/reinstalled the software on the iPhone and about to look for a 3rd party app. But before I do that I'd rather get this Canon supported software to work.

Please advise.

Thank you.

James Kirwin

[Tim]

Hello jskirwin, 

We apologize that this has occurred.  The first thing to try would be to clear the currently registered smartphone settings, which may be causing the Wi-Fi to not be established correctly. In that case, on the smartphone's Wi-Fi settings screen, delete the connection settings for the camera and enter the connection settings again. This should resolve any issues and allow the camera to reconnect with the software.