01-30-2024 08:47 PM - last edited on 01-30-2024 08:55 PM by Tiffany
01-30-2024 08:49 PM - edited 01-30-2024 08:50 PM
Hi and welcome to the forum:
The image, on its own, is not very informative, so explaining what is going wrong would be helpful.
At a guess, I suspect your update is stalled at 99% completion - is that correct?
01-30-2024 08:53 PM
Thanks for the reply.
It did not reach 100% and resetting with battery removal did not work.
01-30-2024 09:03 PM
Is your camera able to start up again, or is it now dysfunctional?
Did you have a fully-charged battery and a clean, Full-Sized SD card for the firmware?
01-30-2024 09:06 PM
Yes, you are right. The camera is dysfunctional. I have followed the instructions in the manual, but still, the issue persists. I have inserted a new battery and an SD card.
01-30-2024 09:18 PM
"Can you please explain how to reset the camera without having to update the firmware?"
01-30-2024 09:21 PM - edited 01-30-2024 09:21 PM
Thank you for responding, but you did not answer my questions in order to assist you.
Just to be clear... Will the camera turn on normally? Can you see a display of some kind. For example if, having turned it on, you press the Menu button, do you get to see the menu?
01-30-2024 09:40 PM
I have been waiting for an hour, but my device is still stuck at 99% completion. Additionally, the camera is not functioning properly and requires me to remove and reinsert the battery. Even after doing so, I am still receiving the same message and it continues to reach 99% again. None of the buttons on the device seem to be working.
Regards Farooqi
01-30-2024 09:22 PM
Greetings,
If the FW update did not complete and the camera does not function "dysfunctional", there is no way to reset the camera or its settings to defaults. You will need to contact Canon Support and send it in for service and/or repair.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
01-30-2024 09:44 PM
Thank you for keeping me updated about the camera reset. I found a suitable location to have it checked at a repair shop.
Regards Farooqi
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