07-18-2024 04:13 PM - last edited on 07-18-2024 04:14 PM by Danny
All of a sudden I can't transfer images from my Cannon EOS Rebel T6 DSLR camera to my Dell Inspiron 5490 All-In-One Desktop PC. I've tried with the SD card & USB cable. I have Windows 11, but I've had it for over a year and this is a new problem
07-21-2024 01:15 PM
I use the port that I normally have my webcam plugged into because I know it works. I hate to buy an external card reader because I already bought a USB cable to solve this problem and it didn't help
07-21-2024 01:22 PM
Is the cable you bought a data cable? Some cables are just charging cables.
How important is it for you to download your images? You can buy a card reader from Amazon for $10. And if it turns out not to solve the problem you can return it.
07-21-2024 03:28 PM
I ordered one this morning, but I need to be able to upload them to the internet because I participate in contests
07-21-2024 07:52 PM
You are looking at a minimal investment of a few dollars vs pottering around trying to get other methods to work.
If you are uploading the the web you can do that from the computer and in the meantime have the chance to do your post-processing, so you can show your best for the contests you want to enter.
As my colleague John said, you might have to get a different USB cable if the one you have is not a data-compatible cable, which could cost even more. The SD card reader has been reliably used for decades, so the probability of it not working on your system is rather minimal. The data transfer from a USB reader will be faster than for the USB port on your camera as well, so that is a bonus.
07-21-2024 07:55 PM
I can't do it from the computer if I can't get my images onto my computer
07-19-2024 08:01 AM
@Bigfooter58 wrote:
All of a sudden I can't transfer images from my Cannon EOS Rebel T6 DSLR camera to my Dell Inspiron 5490 All-In-One Desktop PC. I've tried with the SD card & USB cable. I have Windows 11, but I've had it for over a year and this is a new problem
When you say "tried with the SD card" do you mean card removed from camera and in a card reader?
If so, that would seem to be a computer issue. Have you had a recent OS update?
07-19-2024 07:04 PM
Yes
07-19-2024 09:02 PM - edited 07-19-2024 09:02 PM
If “Yes” means you had a recent OS update then you probably beed to post on a Windows support site. Card readers are not camera specific.
07-21-2024 12:48 AM
I installed the updates from Cannon, but nothing changed. The rectangle pops up when I put the card in the reader, but it's still blank. The images are on the card. I can see them in playback. The updates went to my pc, not my camera, even though I had my camera connected to my pc via the USB cable and had it turned on, but I didn't see anything change on my camera
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.