Camera won't focus in video

[MeganMaeHope]

Hi there. I have an EOS M50 and suddenly it won't focus in video. It will focus in picture totally fine but as soon as I switch to video, it won't auto focus. Auto focus is currently on. Any suggestions?

[Tim]

MeganMaeHope, 

We are sorry to hear this issue persists.  Would you mind letting the community know what lens or lenses you have tried using with the EOS M50? 

[MeganMaeHope]

Hi,

Just the one that came with it EF-M15-45mm. Though I don't think the lens is the issue because it will focus for a picture, just not video.

[Tim]

MeganMaeHope, 

There are a few troubleshooting steps I'd like to help resolve this issue. We'll reset the camera, which should restore it to a default state. These steps should clear out the memory and thereby any errors which may be present.

- Anything attached or installed in the camera — memory cards, the lens, the battery, battery grips should all be removed.

- Once the lens is off let's check it using the steps below.

a) Clean the lens contacts* to restore connection with the body.

*Warning - Do not clean lens contacts on either a Canon lens or the camera body with an eraser! It's easy to rub off the gold plating on these contacts and end up with data communication problems! Our strong recommendation is to use a soft, clean, micro fiber cloth. Please do not use anything abrasive.

b) Try using a different Canon lens. It doesn't have to be the same focal length as the one you were using.  Please let us know if the issue perists. 

[Yanayz]

Hi, I have same issue stated above (auto focus stops working only when switching to video), but the suggested steps didn't solve the problem. This happens regardless of the lens I use, and everything works great outside of video mode.

Any more ideas/thoughts?

Thanks