10-07-2019 06:43 PM
I’ve just bought a new iPhone Pro and no matter what I try I cannot connect my 80D to the Camera Connect app. My wifi settings show that the camera is connected but the easy connection guide continues to tell me that the camera is not connected.
01-02-2021 05:19 PM
12-31-2019 06:15 PM
I've had similar experience and those few times I've had a stable connection with my iPhone 5, 6S, or 11, the app seemed unresponsive.
01-08-2020 08:47 PM
I'm having the same problem with connectivity with my iPhone and T7i. It had worked fine previously but I've probably connected 100 times so far and every time it either says the connection failed or just drops off.
I've spent literally hours on the phone with Canon tech support without any resolution.
It ocurred to me to try connecting to a different phone so I did that with the same result - failed! I initially thought it had to be the camera and in fact a Canon rep said I should send it in for repairs. After reading so many posts that others have similar problems though I decided that it can't be the camera.
I then tried connecting to my computer and it worked flawlessly so the Camera's wifi/bluetooth transmitter must be fine.
I don't know what version IOS you're running but I have 13.3 and I think that may have someting to do with it. For now, using Canon Camera Connect is not possible.
If you figure it out please share it with me and I'll be sure to do the same!
10-11-2020 03:39 PM
I have the same problem. The iphone has no problem connecting to the 5Dmk4, but then the camera is stuck waiting for the app to start. The strange thing is that the app says it it not connected to a camera, but also displays the camera WiFi :
Camera not connected
EOS5D-299_Canon0A
Ihave updated the camera firmware, deletedand reloaded the app, shut down and restarted the iphone I don't know how many times now ad the camera is just sitting on
Waiting to connect
Start Canon app/software on the smartphone
Is there a different app the Camera is expecting? I used to be able to connect with only occasional problems on my iphone 7
10-11-2020 05:29 PM
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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