Broken Mode Dial - EOSR50

[KiaH]

Hello,

I received an email from Canon about two weeks ago regarding a potential issue with the mode dial on my EOS R50. A few days ago, the mode dial on my camera broke, just as the email described. I would like to have it repaired under the programme mentioned.

Could you please advise me on the process to send my camera in for repair? I am located in Guyana and want to make sure I follow the correct steps.

Thank you in advance for your guidance.

[nilosree]

Any update?

[mike-lod]

Wow I got charged 350

[KiaH]

Hey, Nilosree.

Since I live in Guyana, the shipping to the US was a pretty penny. Canon repaired it and shipped it back to me at no cost attached.

My mode dial works great. I haven’t had any issues since and I hope it stays that way. 

[mike-lod]

Yh I got it fixed for $350

[nilosree]

So, the repair itself was free, but the shipping costed money right? Since I'm in the US, I won't have any shipping. Did you try using superglue like Mike? 

[nilosree]

Wow, okay. Kia said he didn't use superglue so his repair was $0. Was yours $350 solely because you used superglue? 

[KiaH]

Okay, great. 

No, I didn’t try superglue. I saw the notice of it potentially happening to my model. I was aware of it before it broke which helped ease the panic. 

[mike-lod]

Im not sure but I think so because i should've fallen under the free repair because of the manufacturing issue 

[KiaH]

Was it because of the superglue or another issue?

[mike-lod]

Im not sure but I think so because i should've

fallen under the free repair because of the

manufacturing issue