Brand new Rebel T6 problems

[ryanisthefitz]

I was so enthusiastic to open my new 'full-size' Canon camera after using a small point and shoot for over a decade, only to find that it would not read the flash card that came with the camera bundle on Amazon.  The card is a Sandisk 32gb SDHC Class 10 48mb/s.  I cannot see any reason why this card should be incompatible with this camera.  The error message is that "Card cannot be accessed...." and when I try to format it, I get "Cannot format, change card".  I would most appreciate a pointer or two from someone else who has solved this problem.  

[jrhoffman75]

I've never run into this, but I have read that sometimes formatting card in computer first can resolve the problem. 

[ryanisthefitz]

Thank you John for the response.  I have tried this multiple times on the computer and in different file formats as well.

[Stephen]

Hi ryanisthefitz!

Just a thought - memory cards are extremely easy to counterfeit. You might try a different card you know works elsewhere. If you don't have one, see if you can borrow or buy one to test in your Rebel.

If you're still having troubles after testing a new card, just give us a call at 1-800-OK-CANON (800-652-2666) and we'll help figure out what's going on!