08-22-2024 12:47 AM
I received my Canon R5 MarkII this afternoon and went to take some pictures at the local Hindu temple in Utah. It was quite sunny and shot all my shots in AV more, Auto ISO ! Here are some pictures which came out super weird and destroyed the entire image - Took 800 pictures but close to 25 pictures were like this . Does anybody have seen similar issues with Canon R5 mark 01 or mark II ? I bought the camera from Adorama (they sold on Amazon and did overnight shipping. Any recommendations here on how to share this with official canon team ?
08-22-2024 12:55 AM
Greetings
Let's start with some questions.
What brand, / type of storage media are you using? Where did you buy it? (Adorama)?
What lens or lenses are you using with the camera?
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
08-22-2024 01:06 AM
Storage media is Sandisk Extreme PRo SDXC UHS-II Card (128GB) bought from amazon
Used the same lens that came with the camera : RF24-105mm F4 L is USM Lens Kit. I bought the combo Camera + lens @ $5399.
08-22-2024 08:29 AM
@naroor wrote:
Storage media is Sandisk Extreme PRo SDXC UHS-II Card (128GB) bought from amazon
Used the same lens that came with the camera : RF24-105mm F4 L is USM Lens Kit. I bought the combo Camera + lens @ $5399.
Do you have a different card you can try to rule out a possible defective card?
08-22-2024 08:18 AM
naroor,
Were all these 25 pictures taken in a row, or were they scattered throughout the 800 total?
In your samples, all the portrait shots were divided vertically. All the landscape shots were divided horizontally.
I don't know of any camera settings that would do that. To me the problem seems more physical in nature (mechanical or electrical).
I think I would return it, or send it in for repair under warranty.
Steve Thomas
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