7D Mk2 Not Recognized by Windows 10

[damgood]

First: I am in I.T.. I have Googled & Binged many troubleshooting options, including all possible "turn it off & back on", "plug it into another port", & "reinstall the driver" (yes, there is a driver: the MTP driver). I am on Windows 10 (everything on newest updates) 

The camera is simply not there. It doesn't appear in Explorer, none of the software (Bridge, EOS Utility, Lightroom, etc) recognizes that it exists at all. It was working fine, but I joined my work domain which requires making a new user account. After that, nothing. I can't even get the EOS Utility to recognize it over WiFi anymore (that might be due to the domain join, but wired connect should work).

I have tried everythig I can find, including this little nugget: http://bit.ly/2pSeTJl

Please send help & coffee! 😉

[Waddizzle]

The 7D2 uses EOSU 3. It is possible that your shutter count application is blocking the EOS Utility from accessing the camera.

[Isac]

I don't have any shutter count software installed any more, so the problem still exists.

[Waddizzle]

I have already told you to do. Start EOSU3 manually. But you chose to remove the software.

[Isac]

I'm sorry, but I asked if it needed to be installed but you didn't say it had to be, I thought it was just a sugestion to try it. I will install EOS Utility 3 and see what happens. I did have it installed and the 7D2 still was not recognised. Thanks for helping out.

[Isac]

I installed EOS Utility 3 and still Windows 10 Pro won't recognise the 7D2. BUT it is shown twice in the autoplay list! I'm confused.

[Waddizzle]

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@Isac wrote:

I'm sorry, but I asked if it needed to be installed but you didn't say it had to be, I thought it was just a sugestion to try it. I will install EOS Utility 3 and see what happens. I did have it installed and the 7D2 still was not recognised. Thanks for helping out.

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How many times do I have to say it.   You need to manually start the EOS Utility 3.  

Adjusting the “AutoPlay” settings will only confuse things.  I recommend completely deleting the EOS Utility and starting over from the beginning.  Once it is installed, all you need to do is manually start the EOS Utility just one time.

[Isac]

It appears you think I am stupid. I can assure you that I am not. I did uninstall ALL Canon programs and then re-installed EOS Utility 3. I re-booted my PC and the EOS Utility 3 was on my toolbar - so I quit the program and then double clicked the icon to run EOS Utility 3. I connected the Canon EOS 7D Mark II and powered it on. So I did run it manually and it does not detect my Canon 7D Mark II. It does seem this is not going to be solved here, so thank you for your patience. Here are the screen shots.

#1: Turning OFF the EOS Utility 3 program.

#2: EOS Utility 3 NOT detecting my powered ON Canon EOS 7D Mark II camera and the Icon of EOS Utilty 3.

[Waddizzle]

The program you showing in your screenshot is “EOS Utility Launcher” you need to manually start “EOS Utility 3”.

There is no icon for it. You must go to the folder where Canon applications are stored and manually start the program While you are there you may want to create a separate shortcut icon for it

[Gadgetmandb]

You will simply not believe how simple the answer is...................

‘’Remove the WiFi card prior to attaching the camera cable which connects to the camera & Computer.”

re attach the camera to computer via canon cable. 

‘’It will now work

[Waddizzle]

“ I am only using the CF card and don't use the WiFi card supplied with the camera. “

Not so simple. I do not think removing the Wi-Fi card will help.