6d mode dial plate fell off

[lightight]

The face plate on the mode dial of my 6d has fallen off. Best way to get a replacement? Will service center send a new one or will I need to send it in. Still under warranty.

Thanks,

David G

[PhotogrApon]

Hi Nakame San

Thank you very much.

Best reagards.

Apon

[Nakame78]

Quick update, Canon "kindly" agreed to replace the dial plate for free. I haven't got the camera back yet, it will take another week... 3 weeks to replace a dial plate is quite disappointing, I had 2 trips and couldn't use my camera because of this, not good

[RobertTheFat]

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@Nakame78 wrote:
Quick update, Canon "kindly" agreed to replace the dial plate for free. I haven't got the camera back yet, it will take another week... 3 weeks to replace a dial plate is quite disappointing, I had 2 trips and couldn't use my camera because of this, not good

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<chuckle!> You're in Japan, where the cameras are made, and a simple repair takes three weeks. Yet when I drop off a camera at the Canon shop in Jamesburg, New Jersey, it usually arrives at my home the next day.

We have an expression in the U.S.: "The cobbler's children have no shoes." 

[Nakame78]

I like that expression Bob 😉

So I just got my camera back, I wasn't charged 1 yen (as it should be) but definitely my first experience with Canon support is negative. It took exactly 3 weeks for them to replace a tiny metal dial cover, and considering that I live in Tokyo this is quite surprising to say the least..

[dryhumor1]

Disappointed with Canon.  I just ordered a replacement mode dial plate and it will cost $25.  The money is not the issue. I have over 7k in Canon gear and being charged for an obvious manufacturing defect is like a slap in the face.  The phone number for the replacement part is 866-481-2569.  The phone support person immediately knew what the replacement part number was.

[ggravier]

Let's see what happens today when I bring my camera to the canon service center.

Seems to be an endemic problem...

Gilles.

[kmdetrie]

I just lost the mode dial cap for the second time in less than a year -- first time the camera was only about 4 months old.  Canon said that I could send it in to have them repair the camera -- eventhough the camera was new it would cost a minimum $219 for them to replace the less than $20 part.  Really bummed out on this.  Now I need to order the part again because I lost it last week while hiking in Utah and couldn't find the part on the trail

[Peter]

Mine also fell off. I used super glue.

[ggravier]

So mine was replaced, for free, under warranty, in less than a week.

[ja5onw]

If you have the means, I created a dial plate using sticker printing paper and an internet photo for reference. Not perfect, but pratical until i had to send camera in for other repairs and had it replaced. Just need to make sure to match the camera modes.