12-27-2019 05:25 PM
Took many pictures with my 6D Mark II, when I look at the photos in the image viewer on the camera, all I get is a big question mark. My updates (both Canon and Mac OS) are all up-to-date. These are photos that will never occur again, is there a way to recover the files. Other apps (such as the latest Photoshp say the file format is not recognized and Finder flat out states the file cannot be opened. Canon Professional 4.0 gives me the same thing as the camera. Please help.
07-16-2020 03:11 PM
Was the EOS Utility running? It should kick you out if it is.
07-16-2020 03:20 PM
No. The auto start feature is disabled.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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