12-27-2019 05:25 PM
Took many pictures with my 6D Mark II, when I look at the photos in the image viewer on the camera, all I get is a big question mark. My updates (both Canon and Mac OS) are all up-to-date. These are photos that will never occur again, is there a way to recover the files. Other apps (such as the latest Photoshp say the file format is not recognized and Finder flat out states the file cannot be opened. Canon Professional 4.0 gives me the same thing as the camera. Please help.
07-16-2020 03:11 PM
Was the EOS Utility running? It should kick you out if it is.
07-16-2020 03:20 PM
No. The auto start feature is disabled.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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