5DS R won't display AF points after firmware update

[raftercross]

I purchased a slightly used 5DS R, needed a secondary for my 5D MIII. Everything worked great, viewfinder displayed all AF points, leveler, etc. I shot with it for a test run and it was fine. Going through the settings I realized the firmware was out of date. I updated to the current version online (1.14), nothing went wrong during update. Now I have no AF points in viewfinder, no level, can't get a grid. Initially the points were viewable via the LCD screen and I could still select. I reset all the camera settings thinking I had done something to hide them while shooting test shots. Now I can't see the AF points anywhere. I've removed battery, changed lenses (300mm f4 and 24-70 2.8- both work fine on the camera and on my 5d Miii), etc. I have the red illumination turned on and can see it when I press AF-on....... Does anyone know of a fix for this? Am I missing something??

[jrhoffman75]

Need more info. During focus or at playback?

[raftercross]

Sorry, conversation got posted somehow and I hadn't typed message. All info is above.

[Waddizzle]

Have you checked the display settings in the menus?

[raftercross]

Yes, and reset the camera settings 2x. I've tried deselecting the Auto AF select, have it on manual pt selection, dug through the manual yesterday. I'm set on M and after resetting camera settings the second time I not only don't have AF at focus, but can't even select the point from the back screen now. 

[jrhoffman75]

If resetting camera to factory settings doesn’t restore factory functionality you might need to send to Canon for service. You could contact support at 1-800-OK-CANON. 

[raftercross]

I want to point out that camera IS Autofocusing, but I can't see the chosen point. If I enable the AF point display on playback it shows me the AF point that was used. But right now I can't even tell where it's set. 

[raftercross]

It says I'll have to wait until Monday, but that is the plan if I can't find a solution. 

[shadowsports]

Greetings,

I think my colleagues have covered the essential "potential" problem areas and your settings reset should have resolved the behavior. 

Page 77 Viewfinder Information Display (credit @Waddizzle)

eos5ds-5dsr-im-en.pdf 

I also reviewed the firmware release notes for thoroughness.

Just to confirm you are shooting in standard RAW? (not M or S RAW).  Not that we'd expect to see missing AF points either way.  

[raftercross]

Yes, shooting in RAW. Is it possible to downgrade the firmware to see if that is a solution? It really appears the firmware update did something.