EOS 5D Mark IV One focus point fixed while other moves

[BillyHoward]

All of the sudden a second focus point has become activated in my viewfinder. When I choose a focal point to activate, this second one stays on and is static while I move the other one around. Only one is focusing but the other looks active and it makes it confusing to know which is actually the focal point. That probably sounds confusing, but does anyone have a similar experience?

[ScottyP]

Is it always the same one that is stuck?

[BillyHoward]

Yes, it's the top row, third from left. And now I'm noticing three rows of focus points are blinking.

[blue-eyes1]

They take photos of animals = Fer tographers idk lol.

[groomsphoto]

i am having the same issue but bottom leftmost point

[Waddizzle]

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@groomsphoto wrote:

i am having the same issue but bottom leftmost point

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Try to do a camera reset back to factory defaults, which can be found in the manus.  

[groomsphoto]

not ready to do that yet. i have a lot of time invested in my menus and setup.

[RobertTheFat · Accepted solution]

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@groomsphoto wrote:

not ready to do that yet. i have a lot of time invested in my menus and setup.

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If your settings are that complex, it's worth your time to make a written record of them anyway, because sooner or later you're going to need it. (For example, if you send the camera to Canon for inspection or repair, it will come back reset.) Once you have that record, doing a reset will be less of a big deal.

BTW, Canon, I believe I've mentioned this before: It would be extremely useful if you would program the EOS Utility to have an upload/download capability to allow the full state of the camera to be captured and restored. How about making that feature a Christmas present to the user community? (After fixing the efficiency problems in DPP4, of course. We wouldn't want you to take your eye off of that ball.)

[BillyHoward]

Do you mean the menu item that says clear all camera settings? 

[BillyHoward]

That worked! Thank you!