5D Mark IV Dead Body. NO power

[Faxan]

Hi everyone. I´m photographer from Spain.

Last thursday my 5D MK IV died. I was working and suddenly no batery. I Changed the batery for a loaded one but dont work. The camera is dead. No power, no red led when insert batery. I have read about this issue in some forums. There is many people with this problem. That´s worry. I dont know what is the problem, if is faulty cameras o lens thirds incompatibility that blown the PCB.. I bought the camera in January 2017. I can´t believe than canon allow this in a profesional camera.

Do you know about this problems with 5D MK IV? and if canon repairs this issues for free?

Thanks 

[Rodeelja]

How did you go Faxan?

We just had a camera die - it's not quite 2yrs old so wondering if they found the fault in your camera.

[Faxan]

Hi Rodeelja. There were a failure in PCB. I sent to canon to replace it. 150 €. I dont understand how it could happen in a profesional camera.

[ebiggs1]

"I dont understand how it could happen in a profesional camera."

It can happen to anything made by the hand of man.  Professional or otherwise, that has no bearing.

[wq9nsc]

Every electronic component has a non-zero failure rate including both mil spec and the even more expensive "space qualified" components. (and if these still less than perfect spec level components were used the 5D4 body cost would exceed the cost of a new luxury auto).    

A DSLR system consists of a large system of integrated electronic and electromechanical assemblies so the possibility of system failure is far higher than that of any individual component.  The probabilty of product failure is still very low and most owners will not experience a significant issue in the design life expectancy of the camera but that in no way equates to an expectation of zero failures.  That is why warranties and service departments exist.

Just over two years ago a friend took delivery of a $170,000 Porsche after waiting several months for it to be built and delivered.  It suffered terminal engine failure within 50 miles of the dealer due to a manufacturing defect in a single engine component part.  The issue was properly resolved by Porsche with great customer service however it is a good reminder that nothing is perfect including a high performance car where the individual headrests probably cost as much as my 1DX 2 DSLR body.

Rodger

[RobertTheFat]

---

@ebiggs1 wrote:

"I dont understand how it could happen in a profesional camera."

It can happen to anything made by the hand of man.  Professional or otherwise, that has no bearing.

---

Quite true. If it's work you're being paid to do, you bring along a spare camera. Some learn that by listening to good advice; others learn it the hard way. But anyone who stays in the game long enough learns it.

[Robin58]

Sorry to disagree Tim, but I have been a member of a Canon 5D MK IV Facebook group for a while now and the instances that are starting to arise that show problems with this model are increasing. I have a 5D MK II I bought in 2010, 45000 shutter count and not one single problem in all that time. My MK IV is now 15 months old and only 6000 shutter count, but already has displayed ERR 3 times in the last 2 months - rectified by removing the battery and refitting it. I live in fear of it 'dying' like so many others I have heard about, the latest by a member of the group who had to pay $627 to have it repaired. The main circuit board apparently, like others I have read about.

I am presently collecting reports from everyone I can who has experienced a problem with a MK IV under 3 years old. So far I have 7 including myself. This may seem a small number in relation to the number sold, but in relation to the number of problems reported on the MK II up to 10 years old it is substantial. 

I intend to write to Canon with the evidence I collect to see what they have to say about it. Nikon had a problem with their D600 and had the courtesy to recall and either repair or replace with a D610 for free I believe. 

I shall try and remember to report back what I hear from Canon.

[Faxan]

That's right, that's what I'm talking about.

And here everyone saying that anything manufactured by human can fail. What nonsense is that?

Of course, it can fail, but there should not be so many cases. It is that it is not a unique case. It has happened to a lot of people with this 5d mark iv. You are paying a large amount of money for a product that should have maximum quality controls.

Imagine that you are going with your car on the highway and in the middle of the road the steering wheel is blocked. THAT is something that NEVER should happen. Well I could say 1000 examples.

I also had a 5d mark II for 9 years and never gave me an error in 500,000 shots. I understand that things can fail. But what happens with the 5d mark iv is not normal, even if it is an insignificant number of cameras, they are failing.

Canon must solve that.

[ebiggs1]

"I also had a 5d mark II for 9 years and never gave me an error in 500,000 shots. I understand that things can fail."

I don't think you do!  The fact you had or I had a camera that worked flawlessly forever is no guarantee that the next one will do the same. It should I agree and the vast majority do. But it still proves nothing beyond you had a very good camera that lasted 500,000 shots.  Again anything made by the hand of man can and WILL eventually fail.  Perhaps the Mk IV has a faulty MB, maybe not. It is just another product made by man.

"...it is an insignificant number of cameras, they are failing."

All products have a DOA (dead on arrival) factor. Plus MTBF (mean time before failure) rate.  It is just unavoidable that some, hopefully a very small number of anything, will fail prematurely.  I am sorry it was yours.

[Robin58]

But what if the failure rate of a new product starts exceeding the expected number of failures ebiggs1, like the Nikon D600 did and which Nikon ended up doing a recall on it. Don't you think we should be highlighting a problem that has started to affect an increasing number of purchasers of the Canon 5D MK IV on a forum like this? No one should expect a product to fail through a faulty manufacturing defect and not get it repaired free of charge.

[Faxan]

That's it.