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UNREGISTER A LENS

NancyK
Apprentice

I mistakenly registered a lens that I want to return. There is no delete options on my account where my product are registered. Please don't suggest the 800 number. I have called it at least 4 times and can't get to the problem without speaking to someone and they will not give me that option. What is up at Canon? Never had such difficulty in all the years I have used them. I would like to unregister product before returning in case I need something else off the box or lens. Thanks in advance. Nancy

5 REPLIES 5

jrhoffman75
Legend

It may be different on the CPS site, but if I select the option to add a product the ability to delete existing products appears.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

NancyK
Apprentice

Thanks! I will try registering another lens and see if that option pops up. 

NancyK
Apprentice

It didn't work but thanks anyway! 

When you see your products displayed can you click on the item?

Does a page similar to this show up?

 

Screenshot 2022-09-06 195312.jpg

Can you click on the trash can?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

NancyK
Apprentice

Thanks , I never noticed the trashcan. I will check it . 

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