RF-S18-45 IS STM lens frozen

[WickyWoo]

Just bought my first mirrorless camera with two lens as a kit.  The 18-45 lens when attached AND when not attached is frozen and will not rotate to focus on subject.  The small ring does rotate.  The camera is telling me in the screen to "set the lens in the shooting position".  It only goes on one way and I don't understand the problem.....The other lens, 55- 210, does rotate.  I have no idea what to do and want to learn how to use this camera.  I have had cameras in the past and the various lenses never did this.  Please help. 

[p4pictures]

The 18-45 lens can be retracted when it’s not being used to make it smaller in your camera bag. You need to turn the zoom ring from the retracted position to anywhere between 18mm and 45mm to extend the lens to the shooting position. 

[stevet1]

WickyWoo,

It sounds like the 18-45 is not properly attached, maybe because of a bent pin or something. Even with that, I would think that your lens zoom ring and focus ring would rotate, even if it's not attached to the camera.

Steve Thomas

[Mike]

Welcome to the Canon Community, WickyWoo!


It sounds like the camera and lenses might likely be from the: 

EOS R100 RF-S18-45 IS STM + RF-S55-210 IS STM KIT

that we package together. So that the Community members can best consider the issues you've reported, please confirm if those are the correct models of camera and lenses.

We look forward to your reply! 

[WickyWoo]

The zoom ring will not budge at all.  It is just frozen with the small dot lined up with the dot over the Canon printed name on the body of the camera. 

[WickyWoo]

There is only one way to attach it with the red dots lined up and then rotating the lens to lock it into place so I'm not sure what is happening

[WickyWoo]

yes, this is correct.  These are the lens that came with the camera body

[Waddizzle]

Welcome!

I think that the zoom and focus rings should be free to rotate when the lens is not attached to the camera.  Do they?

[WickyWoo]

When the lens is not attached to the camera, the wider zoom or focus ring does not rotate.  Its stuck solid.  The smaller mini or fine focus ring does move...

[Waddizzle]

That’s very odd for both lenses to exhibit the same faulty behavior.  The zoom control rings are mechanically connected to the lens internals.  

The focus control rings on STM lenses are not mechanically connected to the internal lens elements.  

I suggest that you contact the vendor or Canon service.