Canon Community

wkf94025 · ‎07-02-2022

Bought this lens from B&H in late May. Now > 30 days since purchase. Shot a bunch of video with it this week, zooming in and out of the subject action (sport). It's not smooth. What would you do about that? I haven't called B&H yet.

Tronhard · ‎07-02-2022

First call B& H and if they can't help you , contact Canon at 1-800-OK-Canon for tech support. Your lens should be under warranty.

cheers, TREVOR

Before you ask us, have you looked in the manual or on the Canon Support Site?
"All the variety, all the charm, all the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris

shadowsports · ‎07-02-2022

Hi,

What body are you shooting with? I just purchased this lens also. From B&H, same as you. It's my first RF lens. What isn't smooth about your zoom? I'll try to compare it with mine.

~Rick
Bay Area - CA

~R5 C (1.0.5.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10

~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw ~Pixel 8 ~CarePaks Are Worth It

wkf94025 · ‎07-03-2022

Rick, the body is R5, new in April. Where in Bay Area are you? I am in Menlo Park.

shadowsports · ‎07-03-2022

Greetings,

I'm in Pacifica. My R5 C is also a recent purchase. It arrived in early June.

~Rick
Bay Area - CA

~R5 C (1.0.5.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10

~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw ~Pixel 8 ~CarePaks Are Worth It

Canon Community

RF 24-70 lens zoom ring is not smooth

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