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RF 24-70 lens zoom ring is not smooth

wkf94025
Contributor

Bought this lens from B&H in late May.  Now > 30 days since purchase.  Shot a bunch of video with it this week, zooming in and out of the subject action (sport).  It's not smooth.  What would you do about that?   I haven't called B&H yet.

4 REPLIES 4

Tronhard
Elite

First call B& H and if they can't help you , contact Canon at 1-800-OK-Canon for tech support.  Your lens should be under warranty.


cheers, TREVOR
Professional photographer, engineer and educator since 1980

"All the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris
"A good swordsman is more important than a good sword" Amit Kalantri
Technique will always Outlast Tech - Me

shadowsports
Elite

Hi,

What body are you shooting with?  I just purchased this lens also.  From B&H, same as you.  It's my first RF lens.  What isn't smooth about your zoom?  I'll try to compare it with mine.  

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

Rick, the body is R5, new in April. Where in Bay Area are you? I am in Menlo Park. 

shadowsports
Elite

Greetings,

I'm in Pacifica.  My R5 C is also a recent purchase.  It arrived in early June.  

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

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