RF28-70mm F2.8 IS STM zoom ring stiff, creaking sound at 70mm

[Konsszar]

Good evening, everyone.

I just bought the RF 28-70mm f/2.8 STM and noticed that the zoom ring is a bit stiff compared to other zoom lenses I’ve had. Also, when I zoom close to 70mm, I hear a small creaking sound, whether the camera is turned on or not. What do you think this could be?

[shadowsports]

Greetings,

The usual questions was his lens purchase new and was it purchased from a Canon authorized dealer?

Since this lens doesn't have a tension ring I would look closely at this.  Creaking noise from the zoom ring is not normal.  Some zoom rings are stiffer than others but you should not hear any creaking.  None of my lenses make funny noises when zoomed.

[Konsszar]

i bought it for an authenticated reseller new! it does have like a click when i reach close to 70mm ! i talked to them and they said if the lens work its non issue 

[shadowsports]

Greetings,

Zoom rings do not creak or click.  I'm not really sure what to tell you.  Zooming should be smooth throughout the entire range.  No creaking no clicking.  

I don't know what an "authenticated reseller" is?  They are either an authorized Canon dealer, or they aren't.  

If I purchased a new lens and it made noise I would exchange it.  New lenses don't come with clicks or creaks.  It's not normal and just because something works doesn't mean you should be expected to live with it.  That decision is up to you.

[Konsszar]

https://youtu.be/IcWQfHKFYxE  Found this online something like that 

[ebiggs1]

"I don't know what an "authenticated reseller" is?  They are either an authorized Canon dealer, or they aren't."

Well? 

"... they said if the lens work its non issue"

That is a BS cop out. I'll bet pretty securely that the seller is not a Canon USA authorized retailer if they gave you that answer. Return it if possible.

[Konsszar]

they check the lens they said it has no issues its authorized seller i have found another video online with the same click sound ! my lens work as the should just clicks until it reaches 70mm idk 

https://youtu.be/IcWQfHKFYxE

[deebatman316]

Some lenses do have a storage position. When you turn the zoom ring to that position the lens will click. But this is usually at or near the shortest focal length. The storage position is usually indicated by a white line. It’s also not at or near the longest focal length. I agree with my colleagues on this. Return the lens and get it from a Canon Authorized Dealer. Canon doesn’t have a network of “Authenticated Resellers”. I wouldn’t risk having the lens break and there’s no warranty. All because it was a Gray Market lens. Which was NOT intended for sale in your region. 

[Konsszar]

the storage position of this lens is at 28mm because it has a lock there to be able to shoot you must set the lens at 28mm! also my lens have warranty and registered as they should its not gray market or used! the store gave me canon warranty and stuff

[deebatman316]

Is the warranty card for your country. We have come across so many users with warranty cards from other countries. Since it’s not the correct country means it’s Gray Market and thus no warranty. Also the storage position is in fact NOT at 28mm instead it’s before it. There is a white line painted on the lens that shows this. But the lens shooting position is in fact 28mm since that’s the shortest focal length. It doesn’t have to be used for the item to not have a warranty. Canon considers anything that’s “Open Box”. Does NOT have a warranty on it. Even if it has a warranty card/ paperwork with it. Canon will however warranty Refurbished products. But only Canon sells Refurbished products. No one else sells Refurbished Canon products.