02-28-2024 07:25 PM - last edited on 02-29-2024 08:52 AM by Danny
I’ve had a significant problem with slippage of the newly designed tripod collar. Specifically the RF 100-500 lens. (But also RF 70-200 2.8) i took the 100-500 into Canon repair. They had to replace the collar but when I picked it up I was told expect some play in it. 🤔 🙄 I assume many have had the same problem. Does the community know of a fix?
Solved! Go to Solution.
03-01-2024 06:21 PM
Hi Gwenniedi,
I'm sorry to hear you're having issues with the tripod collar on your lenses. It is normal for there to be some play in the tripod collar to allow some movement of the collar and lens when they are being transported. That helps reduce the chance of the tripod collar and lens barrel getting damaged. So if you hold the lens in place and move the tripod collar you would see some play there.
When you have the tripod collar mounted on a tripod, position the camera and lens in the orientation you want, and tighten the lock screw the lens should stay in place in that case. Is the issue you're having that you try to lock in the orientation of the lens, but the lens is still rotating even with the lock engaged?
03-01-2024 06:21 PM
Hi Gwenniedi,
I'm sorry to hear you're having issues with the tripod collar on your lenses. It is normal for there to be some play in the tripod collar to allow some movement of the collar and lens when they are being transported. That helps reduce the chance of the tripod collar and lens barrel getting damaged. So if you hold the lens in place and move the tripod collar you would see some play there.
When you have the tripod collar mounted on a tripod, position the camera and lens in the orientation you want, and tighten the lock screw the lens should stay in place in that case. Is the issue you're having that you try to lock in the orientation of the lens, but the lens is still rotating even with the lock engaged?
03-01-2024 08:58 PM - edited 03-02-2024 09:07 AM
Greetings,
I own both of these lenses also. I've not had the retention or shifting issues described by others. The collars are slightly different. The ways the cams engage on the clasps. You should check these before each use for your own piece of mind. Please provide answers to Hazel_T's questions when you have a chance 😉
The collar retention on my 70-200 is super snug. Its so tight that I would have to put an undesired (excessive) amount of force on the lens for it to rotate.
My 100-500 is slightly less snug, but still holds without rotating. It has a slightly different pads inside the collar which I can tell will eventually compress to the point where I may want to replace them.
Canon has a great parts dept.
Canon Parts Dept
Canon Parts Order Desk at (866) 481-2569
Weekdays from 9 AM - 7 PM, ET.
Lenses have a 1 yr warranty (including the collar) and if you have a CarePak, even longer. Don't hesitate to ask for help if you think something isn't working like you think it should.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
03-02-2024 10:29 AM
I still have issues with the slippage. Not as bad as before. Previously there was almost no lock and the collar just turned.
03-02-2024 10:50 AM
Greetings,
If the collar is properly engaged and tight, I'd follow the suggestions I provided. Contact support for inspection and evaluation, or inquire about replacement pads.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
05-01-2024 04:37 PM
I had ordered the replacement pads and wanted to know if you remove the original pads or just put the new pads over them. I just spent 30 minutes on the phone with Canon "tech support" and they couldn't answer the question. They also told me that Illinois is not a "right to repair state" so they weren't sure they could give me the instructions even if they had them. Ridiculous. Does anyone know if you remove the original pads or just apply the new pads right over them? Thanks
Mike
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.