It has cost me hundreds of pounds and I feel I'm not getting what I paid for and considering sending it back.
Thanks for any info.
John
Thanks. Im going to do just that. Once refunded I will buy from an authorized dealer. Don't know how people try to get away with this. 
They can't even spell Canon right (Connon) Pffff
Canon's retail packaging looks like this:
Their retail package is not shrink-wrapped or sealed (a person at a camera store could open a box, inspect it, and return the contents to the package without breaking any seals.) So don't worry if you don't get a "sealed" box -- it's normal.
But that brown cardboard box with hand-written (and mis-spelled) labeling is definitely not "new".
Canon does sell camera bodies in "body only" versions or in "kit" versions with a lens included. This lens is included with some "kit" versions. Just occasionally someone wants a "body only" but the store only has a "kit", so the shop will remove the lens and lens warranty card, sell the customer the camera, and then repackage the lens in a plain box. But these are typically sold as "white box" versions. They are technically "new" ... but they don't come in retail packaging and any reputatable dealer will typically list it as a "white box" version (and they cost a bit less.). Of course those white box lenses are sold by authorized dealers who know how to spell "Canon". 😉
@TCampbell wrote:Canon's retail packaging looks like this:
Their retail package is not shrink-wrapped or sealed (a person at a camera store could open a box, inspect it, and return the contents to the package without breaking any seals.) So don't worry if you don't get a "sealed" box -- it's normal.
But that brown cardboard box with hand-written (and mis-spelled) labeling is definitely not "new".
Canon does sell camera bodies in "body only" versions or in "kit" versions with a lens included. This lens is included with some "kit" versions. Just occasionally someone wants a "body only" but the store only has a "kit", so the shop will remove the lens and lens warranty card, sell the customer the camera, and then repackage the lens in a plain box. But these are typically sold as "white box" versions. They are technically "new" ... but they don't come in retail packaging and any reputatable dealer will typically list it as a "white box" version (and they cost a bit less.). Of course those white box lenses are sold by authorized dealers who know how to spell "Canon". 😉
And they will include the warranty card, won't they?
It was advertised with 5 photos of this canon retail box with warranty card and instruction manual that was not sent therefore I will be sending this back as "not as advertised'.
There were some other reviews for that seller that had the same problem and also one where the lens would not autofocus after 2 months.
It is possible they are buying these new abroad and selling them here in the UK at our inflated prices or possibly buying them second hand and trying to pass them off as new.
I've never spent so much on a lens before (£350).
Hopefully I can claim return postage from this seller too.
Lesson learnt! 
