Canon 55-250 mm IS STM zooming rattling sound

[Jérémie]

I just bought a new 55-250 is stm lens and everything is working fine except that when I am in video mode and I am zooming, the lens makes a rattling/clicling noise that is picked up by the on board mic when shooting in a quiet environment.
The weird thing is that this noise is not there in picture mode when zooming, only when shooting a video and zooming together.
It is NOT the IS noise since I also hear this one (but it is really subtle) and when I turn IS and AF of, the rattling zooming sound is still there..

I am really bothered since I loved the lense, but ot is also supposed to be STM (silent). However I also have a 24mm pancake lense which is also STM, but it is making noise also in video mode, but this was a known issue and many people have noticed it, so I kept it.
Is it normal For the 55-250 (anybody also noticed it) or should I return it ?


Thanks

(my cmera is a Canon SL1) 

[Jérémie]

Thanks for the info!
Yes maby I will call to make sure everything is all right with the lens.
Thanks for the support

[Stephen]

You're welcome! I'm glad to help! 

Let us know how things turn out! 

[ebiggs1]

"...if you feel that your 55-250mm is making noise that it shouldn't,..."

It is !    Call today or return it.