11-01-2018 06:55 AM
Im having this issue. I have a canon 6d and was using a 24-70mm. it gave me the eror101 between lense and camera. i tried to do the Fstop high and fstop low. it fixed the error. (so far) but i notice when i look in the viewfinder. it looks dark and when i take a picture,it looks really dark. can anyone please help. thanks
i did not drop it..just snap a photo and this error happen.
11-01-2018 09:05 AM
11-01-2018 09:16 AM
You can try cleaning the contacts if it makes you feel good. I doubt it will help, it almost never does.
"i tried to do the Fstop high and fstop low. it fixed the error."
What is this? It sounds like your lens is broken and needs repair. You did not mention any history except you didn't drop it.
11-01-2018 06:07 PM
We are sorry to hear that the issue persists. If troubleshooting didn't seem to resolve the issue, the next step would be to send the unit in for evaluation.
You may fill out an online repair request form at the following link to setup your repair using our online service.
11-12-2018 12:26 PM
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 220.127.116.11
PowerShot SX420 IS - Version 18.104.22.168
PowerShot 620 HS - Version 22.214.171.124
PowerShot SX720 HS - Version 126.96.36.199
PowerShot G1X Mark III - Version 188.8.131.52
PowerShot G7X Mark II - Version 184.108.40.206
PowerShot G9X Mark II - Version 220.127.116.11
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.