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Cannot register used Canon lens. "Serial number already registered"

vincedean
Apprentice

I am trying to register a Canon lens which I purchased used some years ago, but the web site tells me "Serial number already registered." This is not surprising. I purchased the lens used from a camera rental company which was probably conscientious about registering its gear.

My question is: How I can register this lens and get it serviced? The lens is an older model, EF-S 17-55 1:2.8, which I bought used in 2013. I assume that Canon will service this lens if I can clear up the registration.

Can anyone help?

4 REPLIES 4

Stephen
Moderator
Moderator

I'm sending you a direct message. 

Hi, Stephen!  Same thing for me. Could you help?

Could you please help me as well. Just bought a refurbished RF 35mm but cannot register under my account. Thanks

Stephen
Moderator
Moderator

This should be resolved. Go ahead and try to register the lens in your My Canon Account now! 😊

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