08-12-2024 08:17 AM - last edited on 08-13-2024 09:40 AM by Danny
Ive. Been using. The canon app for. Years, now suddenly it doesn't work.
I reset everything, load the app again, and reboot my phone, bit nothing, the WiFi is the same, on both chosen, i do step by step... But i cant get my phone to register the camera
08-12-2024 09:11 AM
Hello.
We'll need more info to be able to offer you the help you need.
1. Which camera are you using?
2. Which mobile device are you using, and what version of iOS or Android does it have on it?
If there are any other details you think might be helpful at all, please include them!
Thank you!
08-12-2024 12:37 PM
Canon powershot SX430IS
PHONE
HUAWEI P30lite
EMU version 12.0.0
08-12-2024 12:55 PM
Thanks for the updated information!
We're Canon USA.
That camera was never sold in the US, and Huawei products are banned here.
This means Community members are welcome to chime in to offer assistance, but Canon USA cannot help. If you're outside the US and need help, we recommend contacting Canon in your country or region by visiting https://global.canon/en/support
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.