the mg5420 does not print. ink ok

[mhs]

the mg5420 does not print. ink ok.help

[Jenine]

Hi Mhs!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

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Thanks!

[mhs]

I am using a Mac , latest OS. However, the problem is also in the printer since it will not even make copies

[Michael]

Hello.

Describe what happens when the unit does not print or perform copies directly from the unit.  Does the printout come out blank or does an error occur?  If any errors occur, document the exact error that appears.

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