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the mg5420 does not print. ink ok

mhs
Apprentice

the mg5420 does not print. ink ok.help

3 REPLIES 3

Jenine
Rising Star

Hi Mhs!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

I am using a Mac , latest OS. However, the problem is also in the printer since it will not even make copies

Michael
Product Expert
Product Expert

Hello.

 

Describe what happens when the unit does not print or perform copies directly from the unit.  Does the printout come out blank or does an error occur?  If any errors occur, document the exact error that appears.

 

If immediate assistance is needed, find more help at Contact Us.

 

 

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