slow scanning on canon pixma mg3620

[kg11530]

I usually scan artwork on my mac by going to system settings>printers and scanners and then selecting my printer/scanner. I prefer this because it gives me a preview and I can select what areas I want to scan, this has always worked efficiently. Now, whenever I use that method, scanning is really slow, but using the IJ scan utility app works like normal. 

Is there any way to get a preview and custom scanning area through IJ scan utility? Or does anyone know why scanning through system settings might get slowed down?

[Danny]

Thanks for joining the conversation, kg11530!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!