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selphy cp900 will not go to the menu screen


my brand new selphy won't turn on pass the cannon "first" screen


Rising Star

Hi denise_c,


If you have not done so already, I would recommend unplugging the printer and leaving it unplugged for about 10 minutes before plugging it back in.  If this does not resolve the issue, I would recommend using the Contact Us link to get in touch with one of our support reps who can provide service options.

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Is there any way to hard-reset-at-power-on ?

This seems like an unreasonable cause for a sub $100 printer, to be sent in for service.....

Mine suffers the same symptom, the suggested remedy (unplug for 10 mins) has no effect.

my cp900 just showing a "CANON" image, and does nothing. Last time I have used (approx 3 months) it was okay, than put back into the box, and just realized this error. The AC/DC adapotor is checked and 24V as expected. What else I can do? Thannks

I had the same issue (frozen start screen with "canon") an was able to fix it by following these steps:


1) unplug power cord

2) press the "on" button several times 

3) plug in power cord

4) Press the "on" Buttun (and hold it) until the printer starts booting


I hope this helps!



any way to hard reset a Selphy?



Hi pogacsa,


It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

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1/10/2021:  I am having same issue.   I can not get it to go past "canon" screen.  Then I can't get it to power off either without unplugging  it.


Has there been any resolution for this issue that looks pretty common?  Any help would be appreciated. I attempted the suggestions on this string of posts without success.


Working during the week makes it difficult to contact Canon by the "contact us" hours.


Kathy Miller

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