If you have not done so already, I would recommend unplugging the printer and leaving it unplugged for about 10 minutes before plugging it back in. If this does not resolve the issue, I would recommend using the Contact Us link to get in touch with one of our support reps who can provide service options.
Is there any way to hard-reset-at-power-on ?
This seems like an unreasonable cause for a sub $100 printer, to be sent in for service.....
Mine suffers the same symptom, the suggested remedy (unplug for 10 mins) has no effect.
my cp900 just showing a "CANON" image, and does nothing. Last time I have used (approx 3 months) it was okay, than put back into the box, and just realized this error. The AC/DC adapotor is checked and 24V as expected. What else I can do? Thannks
I had the same issue (frozen start screen with "canon") an was able to fix it by following these steps:
1) unplug power cord
2) press the "on" button several times
3) plug in power cord
4) Press the "on" Buttun (and hold it) until the printer starts booting
I hope this helps!
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
1/10/2021: I am having same issue. I can not get it to go past "canon" screen. Then I can't get it to power off either without unplugging it.
Has there been any resolution for this issue that looks pretty common? Any help would be appreciated. I attempted the suggestions on this string of posts without success.
Working during the week makes it difficult to contact Canon by the "contact us" hours.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM