So we can better assist you, please reply with information on what operating system you have on your computer (version of Windows or Mac OS X), as well as if you have the printer connected wirelessly or via USB cable.
Should you need more immediate assistance, we ask that you please contact a Canon technical support representative at one of the methods provided here. A representative will be happy to assist you free of charge.
Try scanning with our IJ Scan Utility prorgram. If any errors occur with our software, document them exactly as they appear so we can try to assist you further.
This didn't answer your question or issue? Find more help at Contact Us.
Thank you for the updated information! You can download all of the software for your printer here: http://Canon.us/SupportCF
If you get stuck, our US-based team is happy to help. They can be reached online or by phone. The contact information is here: http://Canon.us/ContactCF
We hope this helps!