printer not even printing

[ninamarie56]

I have and MG3620 and it will print but nothing shows up on paper. If I print from either MAC PRO or if I print from my Androind. It shows the printer printing and complete. Nothing on paper. Even when I run tests it thinks its printed and ok. There is no option to say no it printed but nothing is on the paper. My ink is about 1/2 full using canon ink. This just starting happening yesterday. Any suggestions ? Thanks

[Canonfodder1]

Thanks for those who suggested solutions.

What worked was using a new USB cable to connect printer and computer!

[ninamarie56]

Should i buy more ink or new printer which I cant afford. Help

[ninamarie56]

Nothing has worked. I have tried everything.

[ArthurJ]

Hi Canonfodder1!

Glad to hear your issue was resloved!

[ArthurJ]

Hi ninamarie56,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

[ninamarie56]

Thank you to each and everyone for your help in solving this issue. Although I tried everything nothing work. But I was so happy to be able to return mine and to get another one. Just waiting for it to come. Thanks again

[Canonfodder1]

My solution to all my printing probems was a new USB cable!

[smueller2]

need to change internet router name and password

[sejensen]

Hi - I've tried cleaning the print nozzles and my Pixma TS 6120 still won't print (the print cleaning page comes out fine). The printer says it's printing but the page comes out blank. I've tried printing from Word, Excel, and Chrome. All cartridges have ink. Help!

[Patrick]

Hi sejensen,

Please print a nozzle check:

https://ugp01.c-ij.com/ij/webmanual/Manual/All/TS6100%20series/EN/UG/ug_m_01_02_c.html

Once printed, please compare it to this example:

https://ugp01.c-ij.com/ij/webmanual/Manual/All/TS6100%20series/EN/UG/ug_m_01_03_c.html

Does the black grid print at the top (next to PGBK) ?  Do all of hte color bars print?