pixma tr8620 paper out of alignment

[nate39]

We have not had this printer very long at all.  Now most of the time we try to print, the printing starts to low on the paper so that some of the printing is lost.  does anyone know why this is happening and a solution?  As it turns out, when using the back feed it works fine, but when printing from the bottom it is like it starts early as if there is no margin set.  thanks

[ArthurJ]

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you

[nate39]

tried that and it said that chat wasn't available

[Danny]

Hi, nate39!

Thanks for posting on our forum! If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!