pixma tr8520 wont scan via usb

[jeffreyjon]

No not able to scan. If I use the IJ Scan utility it gives me the message that t screen "Cannot communicate with scanner for these reasons: Scanner turned off. USB cable is disconnected, Error codes 5,156,69. I've tried all the USB ports. I can scan wirelessly with my android phone. I kept getting error messages from the pc when using wireless so that is why i've connected the usb. I am using Windows 10 home, version 1809.

[John_B]

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

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